Comments on: Apple redeems themselves http://halr9000.com/article/53 (powershell & other stuff) Fri, 03 Feb 2012 20:56:10 +0000 hourly 1 http://wordpress.org/?v=3.0 By: isaac http://halr9000.com/article/53/comment-page-1#comment-180 isaac Fri, 03 Jun 2005 11:56:09 +0000 /?p=53#comment-180 Glad they finally got it fixed for you (and it's incredibly cool that you talked her in to throwing the extras in). Too bad it took so long, but that's how those things seem to go. It's frustrating, though, isn't it? Good letter-writing skills in your last post, too. We need to stand up to companies -- they're responsible for properly training their employees and if one misleads (or lies to) us in order to get us to spend money/hang up/stop bothering them we need to hold them accountable. Glad they finally got it fixed for you (and it’s incredibly cool that you talked her in to throwing the extras in). Too bad it took so long, but that’s how those things seem to go. It’s frustrating, though, isn’t it?

Good letter-writing skills in your last post, too. We need to stand up to companies — they’re responsible for properly training their employees and if one misleads (or lies to) us in order to get us to spend money/hang up/stop bothering them we need to hold them accountable.

]]> By: Max Power http://halr9000.com/article/53/comment-page-1#comment-179 Max Power Fri, 03 Jun 2005 11:50:36 +0000 /?p=53#comment-179 Well, I had a similar experience. I ordered a keyboard from Apple, and it arrived thre days later. I unpacked it and started typing. I felt that the Space key was slightly bent an at an angle so I phoned them. They sent a UPS guy with a new keyboard the next day and he picked up the other. I unpacked it , started typing and noticed that it lacked the Norwegian Æ Ø and Ã… characters. It was an American keyboard lost i Europe! :) So I phoned them again and the same woman heard my complaint. She was a bit ashamed, becaus this is a pretty bug screw.upo. Anyhoo, the third keyboard arrived the next Monday with UPS. Same guy. I unpacked the KB and discovered that it was actually an old model! New in packing and fresh in the plastic but an old model never the less. So I phoned them again and informed them of the problem. She was even more embarrassed and offered to send another UPS with another keyboard. I said, no I can't be without a KB longer, but you could compensate me a bit. "What do you mean with compensation?". I though I could lurk a 30% rebate on some HW from her and said "Well, thos mice of yours are veeeeeery shiny". She asked me what hardware I had and told me to hold the line. After a couple of minutes, she said; "I talked to my manager and we'll be sending you a free Bluetooth Apple mouse as compensating, free of charge". I accepted and got an Apple tatoo. ;) It was the best experience I had with a major international tyrrant company. Well, I had a similar experience. I ordered a keyboard from Apple, and it arrived thre days later. I unpacked it and started typing. I felt that the Space key was slightly bent an at an angle so I phoned them. They sent a UPS guy with a new keyboard the next day and he picked up the other. I unpacked it , started typing and noticed that it lacked the Norwegian Æ Ø and Ã… characters. It was an American keyboard lost i Europe! :) So I phoned them again and the same woman heard my complaint. She was a bit ashamed, becaus this is a pretty bug screw.upo. Anyhoo, the third keyboard arrived the next Monday with UPS. Same guy. I unpacked the KB and discovered that it was actually an old model! New in packing and fresh in the plastic but an old model never the less. So I phoned them again and informed them of the problem. She was even more embarrassed and offered to send another UPS with another keyboard. I said, no I can’t be without a KB longer, but you could compensate me a bit. “What do you mean with compensation?”. I though I could lurk a 30% rebate on some HW from her and said “Well, thos mice of yours are veeeeeery shiny”. She asked me what hardware I had and told me to hold the line. After a couple of minutes, she said; “I talked to my manager and we’ll be sending you a free Bluetooth Apple mouse as compensating, free of charge”. I accepted and got an Apple tatoo. ;) It was the best experience I had with a major international tyrrant company.

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