I have just about had it with Apple. I wrote about some problems I’d had with my iPod a bit ago. Well the troubles keep going. I received a new (actually brand-new, not a refurb) unit in the mail in short order, once I finally completed the musical boxes routine. Guess what? It was DOA. I sent that unit back for repair, and they sent the same unit back–unrepaired.

Today I sent this (42k pdf) letter addressed to Steve Jobs via Priority Mail. I wrote “Hal Rottenberg, a customer” on the return label. I’m hoping that plus the letter-sized priority mail envelope will get attention. Who knows.

In the meantime, I’ve begun the process yet again to get the iPod repaired. I’m becoming quite familiar with the process. If anyone has questions about the return and warranty policies, let me know–I’m an expert.